Thursday, June 12, 2008

I Want to Pull My Hair Out!

Two days ago, my phone quit working so I finally called Embarq and they came out today to fix it. When the repair guy showed up, he said the service is free if the problem was coming from outside of my house. If it was coming from inside, it will be a $50.00 charge plus $25.00 every 15 minutes until the problem is solved. Turns out, there was a short in the line and it was coming from the inside! The guy was really nice and said that he could disconnect a second line in the outside box and if that solved the problem then he wouldn't have to charge me. He said it will probably knock out one of my phone jacks but it should be OK. Well, my phone line worked and everything was OK.

Then a few hours later, I went to turn on my computer and no DSL! The computer said there was no connection. The repairman had assured me my DSL was intact when he disconnected the other line. I called my husband and he told me there were two phone jacks in the office so all I needed to do was switch the DSL to the other jack. Well, there was a huge desk with a big book case on it blocking the jacks and there was no way I could move it by myself.

When my husband came home, he tried to pull out the desk and ended up breaking it, then he managed to wiggle his way to where the jacks where and it turns out that both of them were not working. We then tried to stretch a phone line from my DSL box to the kitchen phone jack. The DSL worked but my phone quit. When I disconnected the DSL, the phone worked just fine.

I tried to get on the phone with Embarq and it was a fifteen minute wait. When I finally got a human voice on the phone, she asked me if I wanted DSL technical support or phone support. I said I didn't know, I guess phone support and explained the problem. She asked me the question again and I said I am having problems with both. She put me back on hold and just dumped me back into the pool of customers waiting for representatives to answer. By this point I was not a happy camper to say the least. I finally got someone and they asked me if I wanted their maintenance program which was 4 something per month. I said yes, if it would save me from getting charged $100.00/hour. Then she transferred me to another department to make an appointment, I was then cut off. I tried to call back in but it would be another 15 minute wait.

My office is a disaster. I had to box up all the books and papers and computer supplies so that we could lighten the desk and my husband could push it out from the wall. I wanted to make sure the Embarq guy could access the jacks if he needed to.

I want to pull out what little hair I have left. I have boxes and boxes of things from the remodel that are sitting all over my house. Now I have to add to it, my boxes from the office. I just want my phone, computer to work and have my house back!


BetteJo said...

Oh I feel for you! Those things that leave you at the mercy of something like a phone company can make you so frustrated and helpless!! I hope they get back to fix you up soon!

Catherine said...

Oh how frustrating!!! I hope it all gets sorted out really quickly!!